{"id":5262,"date":"2021-09-10T16:44:03","date_gmt":"2021-09-10T14:44:03","guid":{"rendered":"https:\/\/devsite.almarise.com\/?page_id=5262"},"modified":"2024-10-11T12:17:29","modified_gmt":"2024-10-11T10:17:29","slug":"sla-powerbox","status":"publish","type":"page","link":"https:\/\/devsite.almarise.com\/en\/apps\/sla-powerbox\/","title":{"rendered":"SLA PowerBox"},"content":{"rendered":"

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SLA PowerBox<\/h2><\/div>
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Simple Service Level Agreements (SLAs) can be easily managed using the built-in tools within Service Desk. However, when it comes to more complex agreements that account for various levels of support, numerous exceptions, and specific conditions, standard solutions become insufficient. The situation becomes even more challenging when there is a need to handle both low-level technical support in Service Desk and more complex consultations conducted in Jira at the same time.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>

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SLA PowerBox<\/strong> is a tool specifically designed to handle such complex scenarios. With its advanced configuration capabilities, administrators can adjust SLA durations not just based on ticket statuses, as seen in standard tools, but primarily by calculating based on events. This provides virtually unlimited possibilities for creating complex rules and exceptions within an SLA agreement, which is crucial in sophisticated support environments.<\/p>\n<\/div><\/div><\/div><\/div><\/div>